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Ribbon with ICE-Lite for Teams Direct Routing Trunks with Media bypass

I recently migrate a Teams Direct Routing pair of SBCs from one tenant to another, in other words its a tenant to tenant migration but not a data migration but a pair of SBC :).  In this scenario it was full active and running calls like Local SBC since these were connected to different tenant. To explain this clearly, Ill take as an example Tenant A to Tenant B. However I'm planning to discuss in the future, how these calls were connected via tenant A to tenant B SBCs in a different article but this article is about simple mistake and the experience during the preparation to migrate the SBC Tenant A to Tenant B.  Media bypass enabled Its common recommendation and best practice coming from Microsoft Teams Direct Routing is use media bypass for all the direct routing deployment or environments, so that call can connect with less RTT (Round Trip Time). This will be totally big topic and scenario can be easy to complex depend on your environment.  Required dependency  Y...
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Teams SIP Gateway device - Cisco desk phones with license not authorized error

Converting Cisco IP Phones to Microsoft Teams Using MPP/3PCC and SIP Gateway ​If you are converting legacy Cisco 7800 or 8800 series phones for a Microsoft Teams environment, this is something new i learn today. ​Part of the process we need to identify the model of the phone/s  (list of models) and purchase the specific MPP/3PCC conversion PAK license. Make sure you get the 8800 series pack for 8800 models and the 7800 pack for 7800 models to avoid license authorization errors. Upload CSV or Manually each MAC address.  ​Next, download the resulting .lic file, or the ZIP file if you are doing bulk work, from the Cisco Software Central portal.  ​Once you have the licenses, upload them to the Cisco Cloud Upgrader tool at cloudupdater.webex.com This maps the licenses to your devices via MAC address. ​If your phones are connected to a Cisco Call Manager, you can use the Bulk Administration Tool to process the phones.  ​After that, the phone will be perform few upgrad...
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Microsoft Ignite/learn - Calling MCT Volunteers for Ignite!

Microsoft Ignite Volunteer Opportunity Microsoft Ignite takes place in San Francisco from November 17-20, 2026 (optional pre-day November 16). We're seeking volunteers to support hands-on labs, certification preparation, and testing experiences. Ignite volunteers will be asked to contribute approximately 12-16 hours during the event week and will receive a complimentary conference pass . We're looking for team members who can speak to Microsoft's skilling offerings and learning resources, as well as experts in AI, Copilot, and Security . Whether you're helping attendees navigate the AI Skills Navigator, prepare for certifications, or explore AI solutions, your expertise can make a meaningful impact. This is a great opportunity to engage with the community, share your knowledge, and represent Microsoft Skilling at one of Microsoft's premier events. Please complete this form by August 21, 2026, to be considered. Please note: Travel and Entertainment (T&E) expens...
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Teams Direct Routing with Ribbon 8k - WebGUI is not loading

Note: I start using Substack for my articles please please follow at   https://kloudnews.substack.com/ Recently got an alert due to connectivity of the Ribbon 8k (strange) with OS 24.0, nothing wrong with networking. However, SolarWinds shows a failure.   End up checking the SBC via GUI and got following 502 Bad gateway , SBC is running but no idea why GUI failing, in this situation very limited things can do. Started with Putty and connected via console .  Following are the command to find the status of the SBC VMs status   Sudo -i   Virsh list - Will help me to understand status of the SBCSWeEdge  Podman ps - Will help me to understand status of the OS, dockers/container status sys-tools debug - Will help me to run debug via CLI  Anyway above cmds not helping to resolve the problems, but i end up running a reboot middle of a day :(  systemctl reboot This was help to bring back GUI after few minute time. While this is happening all th...
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Enterprise Guide to Unassigned Number Routing in Microsoft Teams

Note: I start using Substack for my articles please please follow at  Madushka Dias writes | Kloud | Substack Teams Voice Configure routing options for unassigned phone numbers  Deprovisioned users still receiving calls  Legacy telephony world this feature it called many words - Catch-all routing, Default destination routing, Vacant Number routing etc. This feature was introduced beginning of 2025 to most of the Tenants by Microsoft. This will fix lot of lost calls to route back to Voice application (Auto Attendant), Greeting or Person in Organization. Every organization today at least maintain a room of 10-20% DIDs for future, if it is multinational, it will be every country and region sometimes. Unassign Number routing in Teams will takecare all the unused, unassigned DID will provide meaning full option instead of unrouteable call. Understanding media flow  Following diagram AI created for me, first of did by #ClaudeAI and second did by #Copilot Following diagram ...
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Teams dial pad is missing - 5 items to check!

In my personal experience even you Move users ( Move-CsUser)  it doesnt mean it will be all activate in the Microsoft Teams backend. It will take time to replicate microservices and sometimes it goes up to 24hrs.  Following 4 items are important   - Phone system license attached with the user  - SfB Online Plan 2 License   - EnterpriseVoiceEnabled   - Hosting provider change to sipfed.online.lync.com    - CsOnlineVoicePolicy is assigned to the user or calling plan         How to check this using PowerShell,  Connect to Teams using PowerShell and  Get-CsOnlineUser -identity <mailaddress@abc.com> | ft *LineUri, HostingProvider,  EnterpriseVoiceEnabled In my personal experience make sure above items are in checked.  and addition to above items you can check this tool too -  Dial pad in missing in Teams - Microsoft Teams | Microsoft Docs  
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Setting Up PLAR on Microsoft Teams Common Area Phones

Configuring Private Line Auto Ringdown (PLAR) on Microsoft Teams common area phones can significantly enhance communication efficiency in shared spaces. Here’s a comprehensive guide to help you set it up: Amazing feature, However a bit of delay from Microsoft end even though Teams certified phones were in the market. Cisco call manager or Cisco DI had it for a longest time according to what i learn! Having said that this feature must be there with other legacy PABX for sure.  What is PLAR/Hotline?  PLAR, or Private Line Auto Ringdown, is a feature that allows a phone to automatically dial a pre-configured number when the handset is picked up. This is particularly useful in common areas where quick access to specific contacts or services is essential. Why Use PLAR on Common Area Phones?  Mostly following features:  Good for emergency, safety &  compliance, convenience Steps to Set Up PLAR on Microsoft Teams Common Area Phones 1. Assign license - Microsof...
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