Note: I start using Substack for my articles please please follow at Madushka Dias writes | Kloud | Substack Teams Voice Configure routing options for unassigned phone numbers Deprovisioned users still receiving calls Legacy telephony world this feature it called many words - Catch-all routing, Default destination routing, Vacant Number routing etc. This feature was introduced beginning of 2025 to most of the Tenants by Microsoft. This will fix lot of lost calls to route back to Voice application (Auto Attendant), Greeting or Person in Organization. Every organization today at least maintain a room of 10-20% DIDs for future, if it is multinational, it will be every country and region sometimes. Unassign Number routing in Teams will takecare all the unused, unassigned DID will provide meaning full option instead of unrouteable call. Understanding media flow Following diagram AI created for me, first of did by #ClaudeAI and second did by #Copilot Following diagram ...