Teams dial pad missing due to Microsoft backend replication (The issue is due to RegistrarPool being Null after migrating users to Teams)
I had very interesting experience recently related to user migration from Skype for business to Teams direct routing. Most common issue is to missing dial pad would be following, - Teams license assigned or assigned license change not replicate on time or delay. License was PhoneSystem since this was Direct Routing work. - is enable for Enter prise voice - Whether th e user assigned a VoiceRoutingPolicy - Whether th e user assigned a TeamsCallingPolicy Addition to this i checked following, -Homed location/HostingProvider of the users and whether user has been migrated successful or not. Get-CsOnline -Identity xxx@abc.com | fl DisplayName, LineUri, EnterpriseVoice*, HostingProvider This where the interesting part came in found a difference in another attribute which never had seen before. Get-CsOnline -Identity xxx@abc.com | fl DisplayName, LineUri, EnterpriseVoice*, HostingProvider, ...