Skip to main content

Teams SIP Gateway device - Cisco desk phones with license not authorized error

Converting Cisco IP Phones to Microsoft Teams Using MPP/3PCC and SIP
Gateway

​If you are converting legacy Cisco 7800 or 8800 series phones for a Microsoft Teams environment, this is something new i learn today.












​Part of the process we need to identify the model of the phone/s (list of models) and purchase the specific MPP/3PCC conversion PAK license. Make sure you get the 8800 series pack for 8800 models and the 7800 pack for 7800 models to avoid license authorization errors. Upload CSV or Manually each MAC address. 

​Next, download the resulting .lic file, or the ZIP file if you are doing bulk work, from the Cisco Software Central portal. ​Once you have the licenses, upload them to the Cisco Cloud Upgrader tool at cloudupdater.webex.com This maps the licenses to your devices via MAC address.





​If your phones are connected to a Cisco Call Manager, you can use the Bulk Administration Tool to process the phones. ​After that, the phone will be perform few upgrades OS and reset few times part of the process. Upon rebooting, the device will automatically query the Cloud Upgrader service and synchronize its license.

​Finally, verify the license synchronization status in the Upgrader portal—look for 'Authorization Succeeded' in the debug download status. 

How to access this section - Login to the phone IP Address via HTTPS


Advanced > Info > Download Status > Provisioning Status




Make sure your network is prepared by whitelisting the appropriate Microsoft Teams SIP Gateway provisioning URLs, firewall ports, and configuring DHCP options. 

I choose the wrong PAK 78xx vs 8800 from Cisco software center to convert Cisco IP Phones 

This is what happen if we choose the wrong PAK to upgrade, we wont be able to connect this as Teams SIP Gateway Phone to to Microsoft Teams. 















Solution

Check the correct PAK, download NEW .LIC, upload the migration license to upgrade.cisco.com and factory reset the phone. This is mistake will lost 1 or more license you might need to reach out to Cisco TAC to release it. However, once you done with it SIP Gateway phone will not have "license authorization error" but you should be able to see the 'Authorization Succeeded' in the Download Status.
Labels:

Comments

Post a Comment

Popular posts from this blog

Skype for Business announces new Mac client and new mobile sharing experiences

Today Skype for business team publically announce that Skype for business Mac is available to download ( URL ) Its is supporting edge to edge video and full immersive content sharing and viewing, You can get good collaboration experience. And they have updated Skype Operation Framework also about this update. Please refer to them https://www.skypeoperationsframework.com/blogs Enjoy!!!
231 comments
Read more

This Web browser or operating system might not be compatible with Microsoft Silverlight

Crazy error getting from Silver Light while your trying to open newly installed skype for business 2015 on top of Windows Server 2016. Since i installed Silverlight already i was checking control panel the version what i installed its latest and which you can confirm by going to this URL -  https://www.microsoft.com/getsilverlight/locale/en-us/html/Microsoft%20Silverlight%20Release%20History.htm     According to above web and control panel it says same version but my setup cant access the configuration wizard getting following error. to fix nothing do just that add this URL ( https://<pool01FQDN>/cscp to trusted sites and refresh the page then this will go. Note: This error will mislead to check on other browser version and etc and you might check supported version for WinSvr 2016. No required those. Hope this will save your time. Please like FB pages you find more - https://www.facebook.com/office365wwc/   SfB - https://w...
141 comments
Read more

Microsoft Teams user administration using Set-CsOnlineVoicemailUserSettings

Now tenant admin can help with user for custom greetings,  DefaultGreetingPromptOverwrite and  DefaultOofGreetingPromptOverwrite many other user settings on behalf of users. This may help to end users when they are away to set up forwarding rules to another colleague or external number etc. Set-CsUserCallingSettings  -Identity "madushka@abc.com"  -IsForwardingEnabled $True -ForwardingType Immediate -ForwardingTarget taniya@abc.com -ForwardingTargetType SingleTarget - Verbose Note : You must have PhoneSystem License attached for you to have this forwarding to a another person. Basically both users must have PhoneSystem License.  Forward to external number   when you try this make sure you are using E.164 standard for phone numbers.  Set-CsUserCallingSettings -Identity " madushka@abc.com"   -IsForwardingEnabled $True -ForwardingType Simultaneous -ForwardingTargetType SingleTarget -ForwardingTarget "+1365888xxx"  - Verbose Note : You...
Post a Comment
Read more