Unified Communication Techies

Many companies are migrating to Teams Voice, transitioning from legacy PBXs such as Cisco, Avaya, and Coral. In the past, for Hunt and IVR voice prompts, they would reach out to professionals or companies that specialize in these prompts, or they would record them internally as a low-cost option. Option #1 : You can convert speech to text and use it for Teams CQ/AA greetings and menus. Option #2 : You can use existing WAV or MP3 files and upload them as they are. I decided to write this article based on my own experiences with various failures, such as the following: Error:  Microsoft Teams Auto Attendant/Call Queue - We can't upload the audio file. Verify the contents of the file and try again. Solution: Change the sampling rate to something Teams CQ&AA supported.  https://techcommunity.microsoft.com/t5/microsoft-teams/phone-system-upload-wav-greeting-to-call-queue/m-p/1525267   How it is been done:  I had heard about this tool before, but I was recently convinc...

Use of Teams AA External Forwarding options I had a scenario where porting is almost completing but customer end devices at reception is are not ready/late delivery to the location. This example is applying only to Service Number deliver to reception. Just to give glimpse of porting, i didn't port everything but partial porting and this is one of the number +1 365 xxx 421 and since it is "ServiceNumber" from Local telco.  Due to the device not availability delay i have to look for an option asap. Option #1 - Convert this number to user number and add forwarder to reception number. it can be Teams client or may be number forwarded. Option #2 - Do the option#1 part of it and forward immediate Voicemail but for how many days? This wont be an option :D  Option #3 - Create new Teams Auto Attendant immediately and adding the greeting (just like other reception number) so no one feel a difference or changes. Then all the call forwarded to existing to reception number: +1 ...

If your environment has Privileged Identity Management (PIM) enabled, you may be familiar with the following error. This article is not about PIM itself, but organizations use this feature to minimize the number of individuals who have access to secure information or resources. This reduces the chances of a malicious actor gaining access and helps prevent an authorized user from inadvertently impacting a sensitive resource. For more information, refer to this article: Privileged Identity Management . https://learn.microsoft.com/en-us/entra/id-governance/privileged-identity-management/pim-configure You will usually encounter the following error if PIM is enabled but has expired, or if you forgot to enable PIM while trying to use an existing open window, such as in Power BI. (Voice professionals will be familiar with CQD/QER.) Fix or Best practice:   Enable PIM and wait 30 to 60 seconds before trying again. In most cases, this will help you avoid the error. However, if you try to acc...

Overview  Admin experience when he/she try to assign a number to an user, "No results were found"  1.  Replication delay &  License status  To address the delay in license assignment and replication from Microsoft, connecting to PowerShell is indeed a practical approach. Here’s a step-by-step guide to help you figure out the status of the license assignment: Check License Status, Open PowerShell : Start by opening PowerShell with administrative privileges, Connect to Microsoft Teams : Use the  Connect-MicrosoftTeams  cmdlet to establish a connection to your Teams environment  and try following, Wait for Replication: Keep in mind that after assigning a Microsoft Calling Plan to a user, it can take up to 24 hours before they’ll see the dial pad in their Teams client, Get-csOnlineUser -Identity "madushkadias@deployskypeforbusiness.com" | fl  Output shows following and Provisioned plan missing, and so, my assumption become valid.   ...