Unified Communication Techies

Converting Cisco IP Phones to Microsoft Teams Using MPP/3PCC and SIP Gateway ​If you are converting legacy Cisco 7800 or 8800 series phones for a Microsoft Teams environment, this is something new i learn today. ​Part of the process we need to identify the model of the phone/s  (list of models) and purchase the specific MPP/3PCC conversion PAK license. Make sure you get the 8800 series pack for 8800 models and the 7800 pack for 7800 models to avoid license authorization errors. Upload CSV or Manually each MAC address.  ​Next, download the resulting .lic file, or the ZIP file if you are doing bulk work, from the Cisco Software Central portal.  ​Once you have the licenses, upload them to the Cisco Cloud Upgrader tool at cloudupdater.webex.com This maps the licenses to your devices via MAC address. ​If your phones are connected to a Cisco Call Manager, you can use the Bulk Administration Tool to process the phones.  ​After that, the phone will be perform few upgrad...

Microsoft Ignite Volunteer Opportunity Microsoft Ignite takes place in San Francisco from November 17-20, 2026 (optional pre-day November 16). We're seeking volunteers to support hands-on labs, certification preparation, and testing experiences. Ignite volunteers will be asked to contribute approximately 12-16 hours during the event week and will receive a complimentary conference pass . We're looking for team members who can speak to Microsoft's skilling offerings and learning resources, as well as experts in AI, Copilot, and Security . Whether you're helping attendees navigate the AI Skills Navigator, prepare for certifications, or explore AI solutions, your expertise can make a meaningful impact. This is a great opportunity to engage with the community, share your knowledge, and represent Microsoft Skilling at one of Microsoft's premier events. Please complete this form by August 21, 2026, to be considered. Please note: Travel and Entertainment (T&E) expens...

Note: I start using Substack for my articles please please follow at   https://kloudnews.substack.com/ Recently got an alert due to connectivity of the Ribbon 8k (strange) with OS 24.0, nothing wrong with networking. However, SolarWinds shows a failure.   End up checking the SBC via GUI and got following 502 Bad gateway , SBC is running but no idea why GUI failing, in this situation very limited things can do. Started with Putty and connected via console .  Following are the command to find the status of the SBC VMs status   Sudo -i   Virsh list - Will help me to understand status of the SBCSWeEdge  Podman ps - Will help me to understand status of the OS, dockers/container status sys-tools debug - Will help me to run debug via CLI  Anyway above cmds not helping to resolve the problems, but i end up running a reboot middle of a day :(  systemctl reboot This was help to bring back GUI after few minute time. While this is happening all th...

Note: I start using Substack for my articles please please follow at  Madushka Dias writes | Kloud | Substack Teams Voice Configure routing options for unassigned phone numbers  Deprovisioned users still receiving calls  Legacy telephony world this feature it called many words - Catch-all routing, Default destination routing, Vacant Number routing etc. This feature was introduced beginning of 2025 to most of the Tenants by Microsoft. This will fix lot of lost calls to route back to Voice application (Auto Attendant), Greeting or Person in Organization. Every organization today at least maintain a room of 10-20% DIDs for future, if it is multinational, it will be every country and region sometimes. Unassign Number routing in Teams will takecare all the unused, unassigned DID will provide meaning full option instead of unrouteable call. Understanding media flow  Following diagram AI created for me, first of did by #ClaudeAI and second did by #Copilot Following diagram ...