Steps#1 To create an office 365 Server request follow this Note: D24/7 Support will be vary with the plan which you have Step#2 Depends on what kind of support you need or issue you have you can create a ticket selecting your subject Step #3 You have to select whatever support feature and Symptom Step#4 It will require more details to add Give your proper working number to continue the ticket Step#5 Once you submit you can see status (Check my screen shot that will be pending) Thank you and hope you help this :)