Skip to main content

Teams AA scenario - Use of Teams AA External Forwarding options

Use of Teams AA External Forwarding options

I had a scenario where porting is almost completing but customer end devices at reception is are not ready/late delivery to the location. This example is applying only to Service Number deliver to reception. Just to give glimpse of porting, i didn't port everything but partial porting and this is one of the number +1 365 xxx 421 and since it is "ServiceNumber" from Local telco. 


Due to the device not availability delay i have to look for an option asap.
Option #1 - Convert this number to user number and add forwarder to reception number. it can be Teams client or may be number forwarded.
Option #2 - Do the option#1 part of it and forward immediate Voicemail but for how many days? This wont be an option :D 

Option #3 - Create new Teams Auto Attendant immediately and adding the greeting (just like other reception number) so no one feel a difference or changes. Then all the call forwarded to existing to reception number: +1 365 xxx 6226 (Not migrated reception/main line)
Best option will be Option #3 and i have created AA and added a greeting and in the call routing options I select to External phone number which will ring the existing reception number.


Microsoft Phone System standard - Virtual User license & Domestic calling plan for external forwarding 


Important:

Teams Auto Attendant or Call Queue required Microsoft Teams Resource Account License/ and it used to called Microsoft Phone System standard - Virtual User license 
https://learn.microsoft.com/en-us/microsoftteams/teams-add-on-licensing/virtual-user

This license should be assign to receive a call to AA or CQ and this enabled only incoming in other word. If we required to External forwarding (in my example here) that need additional license to be assign for outbound dialing from AA. 

Unfortunately it was not working and i was checking the license etc for AA is all good. i had a Microsoft Phone System standard - Virtual User license for AA. In my above situation i have end up with assigning Domestic Calling plan to AA account. 
   
Fixed: It was for External call to be forwarded as redirect option from Auto Attendant it required Calling plan to be assigned but getting an error due to conflict of some license. 

Try this and enjoy! 


Labels:

Comments

Post a Comment

Popular posts from this blog

Skype for Business announces new Mac client and new mobile sharing experiences

Today Skype for business team publically announce that Skype for business Mac is available to download ( URL ) Its is supporting edge to edge video and full immersive content sharing and viewing, You can get good collaboration experience. And they have updated Skype Operation Framework also about this update. Please refer to them https://www.skypeoperationsframework.com/blogs Enjoy!!!
231 comments
Read more

This Web browser or operating system might not be compatible with Microsoft Silverlight

Crazy error getting from Silver Light while your trying to open newly installed skype for business 2015 on top of Windows Server 2016. Since i installed Silverlight already i was checking control panel the version what i installed its latest and which you can confirm by going to this URL -  https://www.microsoft.com/getsilverlight/locale/en-us/html/Microsoft%20Silverlight%20Release%20History.htm     According to above web and control panel it says same version but my setup cant access the configuration wizard getting following error. to fix nothing do just that add this URL ( https://<pool01FQDN>/cscp to trusted sites and refresh the page then this will go. Note: This error will mislead to check on other browser version and etc and you might check supported version for WinSvr 2016. No required those. Hope this will save your time. Please like FB pages you find more - https://www.facebook.com/office365wwc/   SfB - https://w...
141 comments
Read more

Microsoft Teams user administration using Set-CsOnlineVoicemailUserSettings

Now tenant admin can help with user for custom greetings,  DefaultGreetingPromptOverwrite and  DefaultOofGreetingPromptOverwrite many other user settings on behalf of users. This may help to end users when they are away to set up forwarding rules to another colleague or external number etc. Set-CsUserCallingSettings  -Identity "madushka@abc.com"  -IsForwardingEnabled $True -ForwardingType Immediate -ForwardingTarget taniya@abc.com -ForwardingTargetType SingleTarget - Verbose Note : You must have PhoneSystem License attached for you to have this forwarding to a another person. Basically both users must have PhoneSystem License.  Forward to external number   when you try this make sure you are using E.164 standard for phone numbers.  Set-CsUserCallingSettings -Identity " madushka@abc.com"   -IsForwardingEnabled $True -ForwardingType Simultaneous -ForwardingTargetType SingleTarget -ForwardingTarget "+1365888xxx"  - Verbose Note : You...
Post a Comment
Read more